Categories

  • FREE DELIVERY FOR ORDER ABOVE - £40.00 *
  • Phone No : 020 8550 2244

Delivery Policy

Delivery Charges

For free delivery, the customer need to spend £40.00 pounds or over (UK Mainland only*). Free delivery is not applicable for Islands, BT, IV, PO(30 to 41), TR(21-25), KW, PA, PH, AB, HS, DD, DG, EH, FK, KY, ZE, Europe .

Delivery charges are calculated when you checkout and are based upon the order value and your location. All charges are based on a maximum weight of 30kg. Please allow 3kg of this for Bags, Glass, Packing Box etc. so, a parcel have max 27kg of goods. For larger packages, please contact us before placing your order. 

UK Mainland

  • Orders under £40.00       : £6.99 UPTO 27KGS, +0.29P PER KG THEREAFTER.
  • Orders over £40.00         : FREE UPTO 27KGS, +0.29P PER KG THEREAFTER.

UK Mainland postcodes*

WD, NW, N, E, IG, HA, W, WC, EC, RM, UB, TW, SW, SE, DA, SL, KT, SM, CR, BR, G, ML, KA, TD, NE, CA, DL, DH, SR, LA, BD, HG, TS, FY,PR, BB, HX, LS, YO, L, WN, BL, OL, HD, WF, HU, WA, M, SK, S, DN, LL, CH, CW, ST, DE, NG, LN, SY, TF, WV, WS, B,LE, OE, NR, SA, LD, HR, DY, WR, CV, NN, CB, IP, CF, NP, GL, OX, MK, SG, CM, CO, BS, SN, HP, LU, AL, EN, SS, TA, BA, SP, RG, EX, DT, BH, SO, GU, RH, TN, ME, CT, PL, TO, PO(1 to 22), BN, TR(1-20), PE, TQ,

Note: If your order weight more than 27kg then you have to pay extra delivery charge [It calculated based on your additional weight].

SCOTLAND DELIVERY

 We are now providing delivery for Scotland. Business days are defined as Monday to Friday 8am-6pm. Next Day delivery options are only possible if we receive your order before 2pm from Monday to Thursday (excluding some Fruits, Vegetables and Sweets which are only dispatched on availability). If there is any doubt - feel free to call us. We endeavour to ship your order within 1 business day - Standard delivery is normally within 3 to 5 business days. (excluding some Fruits, Vegetables and Sweets which are only delivered on availability). Please select "Scotland" for shipping rates. ( £9.99 UPTO 27KGS, +0.89P PER KG THEREAFTER.)

SATURDAY DELIVERY (UK Mainland only)

*Saturday delivery available only for UK mainland customers. No free delivery on saturday. Please select "Saturday delivery UK Mainland Only" for shipping rates. Orders received from Sunday 8am to Friday 12pm are only eligible for the next coming saturday delivery. You will receive before 12pm on saturday deliveries. 

  • UK Mainland Postcodes for orders over £40.00: £9.99 UPTO 14KG, + £0.49 PER KG THEREAFTER.
  • UK Mainland Postcodes for orders below £40.00: £19.99 UPTO 14KG, + £0.49 PER KG THEREAFTER.

ISLE OF WIGHT DELIVERY

 We are now providing delivery for Isle of Wight. Business days are defined as Monday to Friday 8am-6pm. Next Day delivery options are only possible if we receive your order before 2pm from Monday to Thursday (excluding some Fruits, Vegetables and Sweets which are only dispatched on availability). If there is any doubt - feel free to call us. We endeavour to ship your order within 1 business day - Standard delivery is normally within 3 to 5 business days. (excluding some Fruits, Vegetables and Sweets which are only delivered on availability)

Isle of Wight (PO30-41): £14.99 UPTO 27KG + £5.99 PER KG THEREAFTER.

 Note: For the above mentioned postcodes customers please don't forget to select the "Isle of Wight" for shipping rates while proceeding to checkout.

ISLE OF MAN DELIVERY

 We are now providing delivery for Isle of Man. Business days are defined as Monday to Friday 8am-6pm. Next Day delivery options are only possible if we receive your order before 2pm from Monday to Thursday (excluding some Fruits, Vegetables and Sweets which are only dispatched on availability). If there is any doubt - feel free to call us. We endeavour to ship your order within 1 business day - Standard delivery is normally within 2 to 5 business days. (excluding some Fruits, Vegetables and Sweets which are only delivered on availability)

Isle of Man (IM): £49.50 UPTO 10KG + £2.50 PER KG THEREAFTER.

 Note: For the above mentioned postcodes customers please don't forget to select the "Isle of Man (IM Postcodes Only*)" for shipping rates while proceeding to checkout.

SCILLY ISLES DELIVERY

 We are now providing delivery for SCILLY ISLES. Business days are defined as Monday to Friday 8am-6pm. Next Day delivery options are only possible if we receive your order before 2pm from Monday to Thursday (excluding some Fruits, Vegetables and Sweets which are only dispatched on availability). If there is any doubt - feel free to call us. We endeavour to ship your order within 1 business day - Standard delivery is normally within 3 to 5 business days. (excluding some Fruits, Vegetables and Sweets which are only delivered on availability)

Scilly Isles (TR21-TR25): £14.99 UPTO 27KG + £5.99 PER KG THEREAFTER.

 Note: For the above mentioned postcodes customers please don't forget to select the "Scilly Isles" for shipping rates while proceeding to checkout.

NORTHERN IRELAND DELIVERY - BT POSTCODES ONLY

*Delivery in 2 to 5 working days.

  •  £9.99 UPTO 27KG + £0.69 per KG THEREAFTER.                                                                                                                

GUERNSEY & JERSEY DELIVERY

*Delivery in 1 to 2 working days. We cannot send frozen foods to Guernsey & Jersey.

  •  £19.99 UPTO 27KG + £5.99per KG THEREAFTER.                                                                                                                
EUROPE DELIVERY
We are now sending to Europe as well. The Maximum weight of your order should be 27KGs only.
We cannot send Frozen Foods, Leaves to Europe. Standard delivery is normally within 3 to 7 business days.
Although most EU packets are delivered in 5-7 business days we cannot guarantee this timeframe in all countries. If buying Fruit and Vegetables from us, outside the UK, we recommend you try a small sample to satisfy yourself that it makes it in good time before placing larger orders. We do not guarantee freshness of Fruit and Veg outside the UK. When you place your order you accept that the risk is with yourself and not Veena’s.

Regarding 'Fresh Produce' (Fresh Sweets and Vegetables): Fresh produce are only despatched on availability. All fresh produce is 'bought to order' - it cannot be cancelled after we have procured them for you.

Where delivery instructions are left, ie without signature, we cannot be held responsible for any missing goods. For example, if you request leaving in a bin where recycling may happen, or, in an outhouse that could be accessed by 3rd parties. The risk lies with you. 

Country Rate Upto 27KG
Andorra 39.99
Austria 24.99
Belgium 24.99
Bulgaria 29.99
Czech Republic 24.99
Denmark 24.99
Finland 24.99
France 24.99
Germany 24.99
Greece 24.99
Guernsey 19.99
Hungary 29.99
Ireland 24.99
Italy 24.99
Jersey 19.99
Latvia 29.99
Liechtenstein 39.99
Lithuania 29.99
Luxembourg 24.99
Monaco 24.99
Netherlands 24.99
Norway 39.99
Poland 24.99
Portugal 24.99
Romania 29.99
San Marino 39.99
Slovakia 29.99
Slovenia 29.99
Spain 24.99
Sweden 24.99
Switzerland 39.99

 

Collection [Only for Wholesale or Bulk Buyers]

Wholesale or bulk order products may be collected from our shop or warehouse by arrangement. Please contact us by telephone 020 8550 2244 to ask any queries or check your order is ready and also book a time to collect.

Note: Wholesalers call us to get special offers.

Delivery Schedule

We endeavour to ship your order within 1 business day - Standard UK delivery is normally within 1 to 2 business days. International orders are generally received in 3 to 5 business days. Orders received on any working day before 2pm will be delivered on the next working day. Orders received between Thursday 2pm and Friday 2pm with frozen products or fresh vegetables or leaves will be despatched on Monday for Tuesday delivery. But may be delayed due to some extraordinary situations. Our working days are defined as Monday to Friday 8am to 6pm. For saturday delivery please select the "Saturday delivery UK Mainland Only" for shipping rates. 

Please note: Business days are defined as Monday to Friday 8am-6pm. Next Day delivery options are only possible if we receive your order before 2pm from Monday to Thursday (excluding some Fruits, Vegetables and Sweets which are only dispatched on availability). If there is any doubt - feel free to call us. 

Although most EU packets are delivered in 3-5 business days we cannot guarantee this timeframe in all countries. If buying Fruit and Vegetables from us, outside the UK, we recommend you try a small sample to satisfy yourself that it makes it in good time before placing larger orders. We do not guarantee freshness of Fruit and Veg outside the UK. When you place your order you accept that the risk is with yourself and not Veena’s.

Regarding 'Fresh Produce' (Fresh Sweets and Vegetables): Fresh produce are only despatched on availability. All fresh produce is 'bought to order' - it cannot be cancelled after we have procured them for you.

It may not be possible to deliver all leaf items as some of these items are imported and deliveries are dependent on weather conditions in the country of origin and clearence from UK customs.

Where delivery instructions are left, ie without signature, we cannot not be held responsible for any missing goods. For example, if you request leaving in a bin where recycling may happen, or, in an outhouse that could be accessed by 3rd parties. The risk lies with you.

Back orders in the unlikely event that an item you ordered is not in stock we reserve the right to substitute it with smaller pack sizes, making up the required quantity, and/or another Brand of similar quality. Failing this we will either a) automatically refund the item or, b) if the item(s) represent a major part of your order, we would email you to advise you of the situation, with potential options, and request your advice on how you would like to proceed.

SPECIAL NOTE:

 At present we don’t provide service to some parts of the the Isle of Man & Isles of Scilly, Channel Islands (Except Guernsey & Jersey) or Worldwide.

 

99% of the Orders placed before 2pm BST are dispatched the same day (Monday to Thursday only excluding bank holidays), orders placed after 2pm BST Thursday are dispatched the following Monday. But may be delayed due to some extraordinary situations.

 

If you are unable to receive your parcel please contact us within 5 days from estimated delivery

SAME DAY LOCAL DELIVERY - Currently not applicable

 

Orders placed before 2pm from below mentioned postcodes are eligible for same day delivery service (Except Saturday & Sunday), (excluding some Fruits, Vegetables, Leaves and Sweets which are only delivered on availability). Orders placed before 2Pm are eligible for same day delivery (Except Saturday & Sunday) if you choose the shipping rate as Same Day Local Service. 

 

Postcode

Order Over £100.00

Order Less than £100.00 (Minimum 3kg)

IG1, IG2, IG 3,IG4, IG5,IG6, IG7, IG8, IG9, IG10

Free Delivery

£5.99

E4, E6, E7, E10, E11, E12

Free Delivery

£5.99

RM5, RM6, RM7, RM8, RM9

Free Delivery

£5.99

E3, E5, E9

Free Delivery 

£5.99

RM2, RM3, RM4, RM10, RM11, IG11

Free Delivery

£5.99 

 

 Note: For the above mentioned local postcodes customers can also choose UK mainland shipping rates while proceeding to checkout. For such orders delivery schedule will be followed as per UK mainland delivery schedule.